Complaints and appeals | Community Housing Regulatory Authority

This page contains information relating to making complaints about a registered community housing provider (CHP) or the Community Housing Regulatory Authority (CHRA) and appealing a decision made by CHRA.

Tenant complaints about a registered CHP landlord

If you’re a tenant with a complaint about a registered CHP, we encourage you to use all available, lawful methods to resolve the matter with the landlord before approaching us. Our role is to ensure that registered CHPs remain compliant with the eligibility criteria and the performance standards. We do not have the ability to provide tenants with specific resolutions if there has been a breach of the Residential Tenancies Act 1986.

There is further information about what you should consider before you make a complaint about a CHP and the complaint process on the page “Making a complaint about a CHP’.

Read more about making a complaint about a CHP.

This provides additional information about other avenues that you can use to seek a resolution to your complaint, including accessing Tenancy Services and the Tenancy Tribunal.

Complaints about CHRA

If you’re not satisfied about a regulatory decision made by us, we recommend that you contact us to discuss the issue in the first instance. We are a responsive regulator and view complaints as a mechanism for testing whether our processes are robust. There may also be instances where despite our best efforts, we don’t get it right first time. By discussing these issues with us, it may be possible to avoid having to go to the District Court for a resolution.

Please be aware that you will in no way be penalised for making a complaint about a decision we have made.

Appeals to the District Court

If you’re not satisfied with the outcome of our engagement with your complaint, or you choose not to make a complaint directly to us, you may appeal to the District Court. This includes any decision affecting registration such as refusing registration or suspending or revoking registration or by us refusing to revoke registration where this has been requested by the CHP.

Read more about appeals to the District Court below.

More information

Making a complaint about a CHP
Making a complaint about CHRA
Appeals to the District Court